HELP DESK & ONGOING SUPPORT
Our help desk and managed services teams provide quick response times, remote support capabilities, and years of IT experience. We will help you keep your edge over the competition and free you up to focus on your core business.
Our remote support Help Desk provides an efficient way to provide immediate support to our customers. The vast majority of our customer’s technical problems can be resolved over the phone or with an online chat. This includes all desktop and server maintenance as well.
Help Desk Services Include:
- Calls answered by skilled technical support engineers
- Our Help Desk professionals strive to exceed client expectations on every call
- Any combination of on-site, dispatched or remote help desk services
- Support for desktops, Mac’s, laptops, servers, MS Exchange, VoIP setups and mobile devices
- Support for multi-location environments, including most international locations
- Tiered service level support
- All popular operating systems, hardware and software platforms supported
- Remote workstation management available
- Remote control license support
- New machine setups
- New employee onboarding, training, and exit services
- Incident and Problem management
- Index logs for all critical IT services including remote access logs
Contact Us Today • 310-447-4500 • info@eevolveit.com